Terms and Conditions
Welcome to a Searcys’ website and thanks for visiting.
Please read these terms of use carefully because they, together with our Privacy Policy, set out the terms on which we make our website available to you. If you continue to browse and use this website, you are agreeing to comply with and be bound by these terms.
All Searcys’ websites are ultimately controlled by Searcys Tansley and Company Limited (company number 00331909). We are registered in England and Wales and our registered office is, 300 Thames Valley Park Drive, Reading, Berkshire, RG6 1PT.
INTELLECTUAL PROPERTY
All rights, including copyright and intellectual property rights, in and to this website including all graphics, photographs, text, artwork, logos, trademarks, visual interface, user interface and any computer code are owned by or licensed to Searcys. This means that you can use the content from this website for your own personal use, but you may not use any content on your own website or in any other public or commercial manner. If you want to do this, you must get our prior written consent. Any unauthorised use may give rise to a claim for damages and/or be a criminal offence.
LINKS TO AND FROM OTHER WEBSITES
If you want to link to our website, please let us know before you do as you need to have our permission. If you would like to do so, please contact us on 0207 585 0505 or email us on helpdesk@searcys.co.uk. We have the right to withdraw linking permission at any time and without prior notice.
We provide links to other websites from time to time and this is done for your convenience, often to provide you with further information on something. Just because we link to a website, does not mean we endorse the website(s) and we cannot be responsible for the content of the linked websites. If you use the links and leave this website, you do so entirely at your own risk.
ACCESS TO THE WEBSITE
We want you to be able to access our website 24/7 by as many methods of internet connection as possible and we will try and make sure you can; however, we can’t be liable to you if for any reason the website is unavailable at any time or for any period.
The website may be suspended temporarily or permanently and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
VISITOR MATERIAL AND CONDUCT
Other than personally identifiable information (which is covered under our Privacy Policy), any material you transmit or post to the website (where this is possible), shall be considered nonconfidential and non-proprietary. We shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied in the posting or upload for any and all our commercial or non-commercial purposes.
In keeping with the character and spirit of the website you are prohibited from posting or transmitting to or from the website any material:
that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or for which you have not obtained all necessary licences and/or approvals; or which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). You may not misuse the website including, without limitation, by hacking.
We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the above. In the event of such a breach, your right to use our website will cease immediately.
SOCIAL NETWORKING
These terms govern any reviews which you make on any Searcys’ related third party social networking sites such as our Twitter page. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions and ideas of Searcys or its employees and we are not responsible for any such content. All such content must comply with these terms and with those of the third party networking site.
REGISTRATION
Where there is the option to register for a particular area of the website and you choose or are provided with a user identification code, username and/or password, you should treat this information as confidential. Each registration is for a single user only. We reserve the right to disable any identification or password, chosen or allocated, at any time if, in our reasonable opinion, we believe you have failed to comply with these terms and conditions. Responsibility for the security of any passwords issued rests with you.
DISCLAIMER
The information contained on our website provides general information about the Searcys’ business and the products and services we offer. Whilst every care is taken with the preparation of the content on the website, we do not accept responsibility for any errors or omissions on the website. The content on the website may be out of date, and we make no commitment to update such content. Where we provide details of our restaurant and/or bar menus, we make no promise that those menus will be available in the particular restaurant or bar on a particular day; all menus are subject to availability and subject to change from time to time without warning.
Accordingly, to the maximum extent permitted by law, we provide you with the website on the basis that we exclude all representations, warranties, conditions and other terms (including without limitation the accuracy, timeliness, performance, completeness or suitability of the information and materials found on the website for any particular purpose). In particular, we do not represent or warrant that the website will be error-free, free of viruses or other harmful components, or that defects will be corrected. You must take your own precautions in this respect.
LIABILITY – PLEASE READ THIS CAREFULLY
Neither we; nor our affiliates; nor anyone else who has helped develop, create, produce, maintain or deliver our website or the content of our website; nor officers, directors, employees, shareholders or agents of the afore mentioned shall be liable or responsible for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with or as a result of:
the use of, or the inability to use, the website in any way;
the use of, or reliance on, the content of the website;
any websites linked to the website or the material on such third party websites; or
any viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the website or your downloading of any material from the website or any websites linked to the website.
Please note that nothing shall exclude or limit our liability for death or personal injury caused by our negligence (as such term is defined by the Unfair Contract Terms Act 1977), fraud or misrepresentation as to a fundamental matter or any liability which cannot be excluded or limited under applicable law.
CHANGES TO THESE TERMS
Please note that we may revise these terms at any time by updating this page. We recommend that you check this page from time to time to review these terms because they are binding on you.
GOVERNING LAW AND JURISDICTION
These terms shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
CONTACT DETAILS
If you have any concerns or queries about material which appears on our website, have any suggestions for improvements, or if you have questions about your use of this website or these terms, please email us at helpdesk@searcys.co.uk. Our postal address for correspondence is Searcys Tansley and Company Limited, TVP 2, 300 Thames Valley Park Drive, Reading, Berkshire, RG6 1PT.
TERMS AND CONDITIONS FOR PURCHASING SEARCYS GIFT VOUCHERS
By purchasing a gift voucher from any Searcys’ website, you will be subject to these terms and conditions. Please read these terms carefully before you submit your order to us.
1. VALIDITY OF YOUR VOUCHER
1.1 Vouchers must be redeemed for the specific experience selected at the time of purchase (the “Searcys Experience”). Once purchased, you cannot change the selected Searcys Experience.
1.2 Vouchers are only valid at the Searcys’ venue specified on the voucher and you may be subject to additional terms and conditions at certain venues. If you are unsure whether additional terms apply, please check with the venue in advance.
1.3 All vouchers are valid for 6 months from the date of purchase unless otherwise stated. Vouchers not used within this time will be forfeited with no entitlement to a refund or exchange.
1.4 Any items ordered at the venue in addition to the Searcys’ Experience and any discretionary service charges or gratuities are not included in the price of the voucher.
1.5 Vouchers cannot be used on certain bank holidays such as Christmas Day or New Year’s Day or certain promotional days such as Valentine’s Day or Mother’s Day. The relevant Searcys’ venue can confirm if any restrictions apply when you book.
2. BOOKING OR CANCELLING YOUR EXPERIENCE
2.1 All Searcys’ Experiences must be booked in advance and reservations are subject to availability; the purchase of a voucher does not guarantee you a reservation. Please call the telephone number on the venue’s website’s homepage to make your reservation.
2.2 Once you make a booking with your selected Searcys’ venue, you will be subject to their cancellation policy and any additional terms and conditions in place at that venue. Please note that some Searcys’ venues charge a cancellation fee and/or have a dress code. If you are unsure, please check with the venue in advance.
2.3 Vouchers must be presented by the bearer on arrival at the Searcys’ venue and must be mentioned when making the booking.
2.4 Where a voucher is not used due to a cancellation of a booking, the voucher will remain valid until used or expired.
3. DELIVERY OF YOUR VOUCHER
3.1 When purchasing a gift voucher, you will have the option to select whether you would like the voucher to be sent to your email address or to a postal address.
3.2 We will send the voucher once your payment has cleared and you can expect to receive it within 5 working days. Title will pass on payment and risk will pass on delivery although we do not take any responsibility if you provided us with the incorrect postal address.
3.3 Where you select delivery by email, we will send the voucher once your payment has cleared. Title will pass on payment and risk will pass once the email is sent.
4. REFUNDS
4.1 Vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.
4.2 If you change your mind about your voucher, refunds can be made on unused vouchers within 14 days of purchase. The refund will be made to the card used to make the original payment once we receive the voucher back from you.
4.3 You may return a voucher to us by taking it to any Searcys’ venue or by sending it to our head office (Searcy Tansley & Company Limited, 1 Bridges Ct, London SW11 3BB) at your cost.
5. PURCHASE CONDITIONS
5.1 You must not, and you must not enable others to, use or reproduce in any format the vouchers and/or the Searcys’ copyright or trademarks or other intellectual property rights and/or anything deceptively similar to any of these intellectual property rights without our prior written consent.
5.2 The vouchers must not be purchased for commercial purposes.
6. ANY FEEDBACK AND PROBLEMS
6.1 We welcome your feedback on all of your experiences at Searcys. To provide us with feedback in relation to your Searcys’ Experience or if you have any queries about your voucher or queries relating to the menu, restaurant or booking that the voucher is valid for, please contact the Searcys’ venue directly; their details can be found on their website home page.
6.2 For technical comments or queries relating to the Searcys’ website, shopping cart or receiving the vouchers, please contact our head office on 020 7585 0505.
6.3 We are under a legal duty to supply our gift vouchers in conformity with this contract. Advice about your legal rights is available from your local Citizens’ Advice Bureau. For detailed information, please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. Nothing in these terms and conditions will affect these legal rights.
7. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
7.1 If we are prevented from performing our obligations under these terms by circumstances outside our control, we will not be liable for any failure to perform this contract.
7.2 In the unlikely event that:
(a) we have to cancel your booking when your voucher remains valid for one month or less and we cannot agree to a suitable alternative booking, we will refund the value of the voucher to the card used to make the original payment; or
(b) we stop providing the particular Searcys’ Experience that the voucher relates to prior to you redeeming it and while the voucher remains valid, please let us know and we will endeavour to find a suitable alternative of no lesser value. Where we cannot agree to a suitable alternative, we will refund the value of the voucher to the card used to make the original payment.
7.3 Notwithstanding any other limits set out in this agreement, Searcys’ maximum liability to you in relation to this contract will be the value of your voucher. Searcys will not be liable for any travel or accommodation costs in relation to any cancellation.
8. OTHER IMPORTANT TERMS
8.1 These terms are governed by English law and any legal proceedings must be brought in the English courts.
8.2 We reserve the right to revise these terms and conditions from time to time at our discretion and without prior notice.
All gift vouchers are issued by Searcy Tansley and Company Limited which is a company registered in England and Wales. Our company registration number is 00331909 and our registered office is at 300 Thames Valley Park Drive, Reading, Berkshire, RG6 1PT.